FamilyColab

SMS Privacy

FamilyColab SMS privacy policy

This page explains how FamilyColab handles mobile numbers, consent records, and delivery information for the FamilyColab text alert program.

Last updated September 26, 2026

Scope

This SMS privacy policy applies to the FamilyColab text alert program. It supplements the general FamilyColab privacy page and focuses on how mobile messaging data is handled.

The FamilyColab SMS program is intended for parent or guardian account holders who explicitly opt in to receive transactional text alerts.

FamilyColab and its text alert program are operated by Germani Ventures LLC.

Subscriber choices

Subscribers can stop future messages at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

For help, reply HELP or contact FamilyColab through the contact page.

What SMS information we collect

  • Mobile number provided for text alerts.
  • Opt-in and opt-out records, including timestamps, source of consent, and related audit details.
  • Message delivery information, carrier feedback, and support interactions needed to operate the alert program.
  • Preference settings related to which FamilyColab text alerts a parent or guardian wants to receive, with a separate consent record for each program.

How we use SMS information

  • Send transactional FamilyColab texts: Family Health alerts, meal approval texts, approval request texts when a child asks for something that needs a parent's OK, reminder texts before family calendar events, a morning note about the day, and birthday heads-ups, Care Check check-ins and reminders and missed check-in alerts to care contacts.
  • Build reminder texts from the family's own calendar, school schedule and birthdays, in the parent's time zone and outside their quiet hours. A reminder text contains only the event, time or person and a link, never gift ideas or other private details.
  • Confirm subscription changes, including opt-in, HELP, and STOP interactions.
  • Maintain consent records and support compliance with carrier, messaging platform, and legal requirements.
  • Troubleshoot delivery problems, prevent abuse, and improve account notification settings.

How we share SMS information

  • With communications providers, carriers, and service vendors that help us deliver and support text messages.
  • With legal authorities or other parties when required to comply with law, enforce rights, or prevent fraud or abuse.
  • Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Related program pages

For the public program description and text alert disclosure, see the FamilyColab text alerts page.

For service terms, frequency, fees, and command keywords, see the SMS terms and conditions.